Información del Pedido

Order Times


Most items are one of a kind pieces or small limited editions. Smaller items can take 3-5 working days, larger items up to 10 working days. Items that are in stock will be send in 1-2 working days. If you require an item for a specific date please contact me before ordering to ensure that your request can be met. If it is a present please let me know so I can include a special note and keep the ticket out of the package at hola@martacarmela.com. An email will be sent to confirm dispatch along with a tracking number to allow you to check on your item's progress.


Packaging


All jewellery is carefully packaged in “martacarmela wearable structures” boxes & packaging.


Delivery & Shipping Information


Shipments within Mexico city and metropolitan area are free. If you want to pick up your purchase, please contact me at hola@martacarmela.com Shipments within Mexico’s country are sent by Fedex economy $15 usd. International shipments to the USA are charged at a flat rate of $65 usd and to Europe $65USD, sent by Fedex International Economy Tracked and Signed For. Shipping is only charged on the first item you order. For each additional item the shipping is free. Postal addresses must be accurate and complete to guarantee delivery.

International customers are responsible for any duties and/or taxes that may be imposed on the item on arrival at the destination country.


Payment options


Payments can be made via Paypal or with a credit card. If you would rather pay by bank transfer, please place your order by email hola@martacarmela.com


Returns


Returns are gladly accepted, you have 14 days to return or exchange goods for any reason. You are responsible for the safe return of items.
Products must be returned and carefully repackaged in their original packing. I will then refund the cost of the goods, but not the original delivery charge.
To arrange a return or exchange please email hola@martacarmela.com quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement. Any item(s) being returned must be returned in their original “martacarmela wearable structures” packaging.


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PRIVACY POLICY


Your security is of great importance to me and your information will never be shared with anyone. Financial information is used only to charge you for the items you are purchasing. Payments are made using the secure transaction services of Paypal and izettle, these service is completely independent of me and your credit card details are not divulged to me at any time.


Website Images


Due to the nature of different screen resolutions I am unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Colors may vary. Images are not to scale so please refer to the dimensions given for each piece and take a look at the materials specified.


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MATERIALS AND CARE


Mix media


When you are not wearing your jewellery, store it in the original package. Please avoid getting your jewellery wet or in contact with perfume, alcohol or any cosmetic product. Although my work is made with good quality materials is worth being aware of these care instructions so you can have a long lasting piece of jewellery.


100% Silver


For polished silver pieces use a special silver cloth to reshine or a special silver liquid to clean.


Blackened Silver


Blackened silver is chemically oxidized to achieve the dark grey color, so after time it will wear away, it will be naturally polished again by the contact with your body and/or clothes. Avoid using silver cloth or any silver cleaner as you will take off the oxidization.


Cords and Textiles


Hand torched threads, cords or textiles used, should not be in contact with any cosmetic product.