Términos del servicio

Order Times


Most items are one of a kind pieces or small limited editions. Smaller items can take 3-5 working days, larger items up to 10 working days. Items that are in stock will be send in 1-2 working days. If you require an item for a specific date please contact me before ordering to ensure that your request can be met. If it is a present please let me know so I can include a special note and keep the ticket out of the package at hola@martacarmela.com. An email will be sent to confirm dispatch along with a tracking number to allow you to check on your item's progress.


Packaging


All jewellery is carefully packaged in “martacarmela wearable structures” boxes & packaging.


Payment options


Payments can be made via Paypal or with a credit card. If you would rather pay by bank transfer, please place your order by email hola@martacarmela.com


Returns


Returns are gladly accepted, you have 14 days to return or exchange goods for any reason. You are responsible for the safe return of items.
Products must be returned and carefully repackaged in their original packing. I will then refund the cost of the goods, but not the original delivery charge.
To arrange a return or exchange please email hola@martacarmela.com quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement. Any item(s) being returned must be returned in their original “martacarmela wearable structures” packaging.